Photometrics® Introduces Stimulus Support Program for Busy Researchers

Tucson, AZ — Photometrics, leading designer and manufacturer of high-performance CCD and EMCCD cameras for life science applications, has announced the introduction of a comprehensive Customer Assurance Plan to assist researchers in meeting research grant productivity goals.

The emphasis of the current government stimulus package is quick, yet accurate, meaningful results. Photometrics is offering a Customer Assurance Package to assist researchers in meeting these goals. Customer Assurance Packages cover the company’s scientific cameras for the life of the grant (up to 5 years) and provide a comprehensive support umbrella to maximize equipment productivity.

“One of the biggest frustrations in conducting research is downtime,” says Patrick Lordi, Vice President of Sales, Photometrics. “We believe this program will help researchers continue their work unimpeded by camera learning curves, calibration, or equipment glitches.”

Photometrics’ Customer Assurance Program includes training, equipment maintenance, rapid response, and loaner equipment. The package can be added at time of equipment purchase, and provides scientists with complete peace of mind, so that important research is conducted without interruption.

The Customer Assurance Program includes:

• Tailored training on use of systems purchased:

- Operational use of systems

- Maximize performance of systems

- Advanced imaging techniques

• Regular calibration checks on systems

• Priority service response and provision of loaner equipment

• Complete parts and labor coverage for any required repair, no out-of-pocket expense

• Coverage for the life of the grant, up to 5 years

About Photometrics

Founded in 1978, Photometrics is the world’s premier designer and manufacturer of high-performance CCD and EMCCD cameras for the life sciences. The original architect of the world’s 1st scientific grade microscopy EMCCD camera, tens of thousands of researchers across the globe rely on Photometrics’ state-of-the-art imaging instrumentation, including its popular CoolSNAP™, Cascade®, QuantEM® and Evolve™ cameras to meet their most demanding application requirements. Photometrics also offers comprehensive OEM support, including fully characterized, cost efficient imaging systems and components that offer the best solutions for customers’ unique requirements. Photometrics is ISO 9001 certified.