Sensys Quick Help

CAUTION: Do not attach or remove any cables while the camera system is powered on.

System Does Not Boot Normally
If your operating system does not boot normally after you have installed a PCI card, try installing the new card in another open PCI slot. If this does not work:

  1. Turn off your computer and remove the newly installed PCI card.
  2. Turn your computer back on. If your system boots normally, there is probably an interrupt conflict between a previously installed expansion card and the PCI card that you are installing.
  3. If you need assistance resolving the interrupt conflict, contact Photometrics Customer Service.

New Hardware Found Dialog Box Does Not Appear (Windows 98/2000/ME/XP)
If the New Hardware Found dialog box does not appear after installing a new PCI card to your computer and booting Windows 98/2000/ME/XP:

  • Check to make sure that the new PCI card is inserted in a PCI slot according to your computer manufacturer's instructions and that the Quantix system's HCK disc is in the host computer's CD drive.
  • It is possible that there is a conflict between the new PCI card and a previously installed expansion card. With the computer's power turned off, remove any previously installed expansion cards that your system does not need to function. (If you are unsure which cards can be safely removed, call Photometrics Customer Service.) Then turn your computer back on and boot Windows Windows 98/2000/ME/XP again.
  • If the New Hardware Found dialog box still does not appear, contact Photometrics Customer Service.

Green LED Does Not Illuminate (Camera Has No Power)
If the green LED on the back of the camera does not illuminate when the power switch is pressed to the ON position:

  • If it does not, power the computer on and then switch on the camera.
  • If it does, power off the computer, check all system connections (particularly both ends of the CoolSNAP cable), power the computer back on, and then switch on the camera again.
  • If the camera still does not have power, contact Photometrics Customer Service.

Spots in Image
If you have spots in the image and the green LED is off but the camera is hot to the touch, the CCD's temperature may be too cold and condensation may have formed on the CCD or window. Turn off the camera IMMEDIATELY and contact Photometrics Customer Service.


Image is Smeared or Camera Will Not Reach Saturation
If the image is smeared (especially in high-intensity areas of the image) or the camera will not reach saturation (4095 ADU) and the camera is set to gain state 1, make sure you use binning factors of at least 2 x 2. Because of the camera's design, it only saturates at gain state 1 if binning factors of at least 2 x 2 are defined.

Alternatively, if the light level is low enough, or you are unable to define binning factors greater than 1 x 1, you could use gain state 2 or gain state 3.


Images Not Displayed Properly
If the amber LED on the back of the camera does not illuminate while images are being acquired and no images appear:

  • Confirm that the green LED on the back of the camera is illuminated, indicating that the camera is powered on.
  • Confirm that the correct Quantix camera is selected in your imaging software application.
  • Power off the camera and the host computer and check all system connections (particularly both ends of the Quantix cable). Restart. If no images appear:
  • Confirm that Windows is set for at least 16-bit colors.
  • Confirm that the camera is operational by taking an image with a standard C-mount lens attached to your Quantix. Using normal room lighting, place the camera on a table about 3 meters away from an object and acquire an image using your system's Brightfield settings.

Camera Does Not Respond to Light
If your camera has no response to light, a faulty camera shutter may be causing the problem. To test for a faulty shutter:

  1. Turn on the power to the camera.
  2. As the camera is powering up:
    • If you hear 2 clicks separated by 1 second (shutter opening then closing), the shutter is working. Call Photometrics Customer Service for further instructions.
    • If you do not hear any clicks, hear 1 click, or more than 2 clicks, check the voltage between I/O port pins 3 and 9 while you are powering up the camera. (See SenSys Input/Output Port Pinout.)
    • If the TTL logic level goes from 0 (low) to 1 (high), stays high for 1 second then drops to 0, the shutter signal is working, but the shutter is not working. If this happens, you need to replace the shutter. Follow the procedures in Camera Shutter Needs Replacing in your user manual.
    • If the TTL logic levels do not indicate a working shutter signal, call Photometrics Customer Service.

If the TTL logic levels do not indicate a working shutter signal, call Photometrics Customer Service.


Camera Does Not Focus
If your Sensys camera is not focusing, find your camera configuration in the following list:

  • An F-mount adapter is installed on your camera, and you are using an F-mount lens.
    See the focusing instructions in your imaging software and lens documentation.
  • An F-mount adapter is installed on your camera, and the mount is attached directly to an instrument.
    See the instructions for focusing the camera in Focusing Your Camera.
  • A C-mount adapter is installed on your camera, and you are using a C-mount lens.
    See the focusing instructions in your imaging software and lens documentation.
  • A C-mount adapter is installed on your camera, and the mount is attached directly to an instrument.
    See the instructions for focusing the camera in Focusing Your Camera.

PVCAM Error Message Appears
If a PVCAM error message appears, note the message's number code and contact Photometrics Customer Service.


Lengthy Pauses During Imaging
If you notice lengthy pauses marked by a lot of disk activity while imaging:

  • Close any other programs that may be running.
  • Install more physical memory to your computer system.


If you have any difficulty while troubleshooting, or do not see your camera system's symptoms listed here, contact Photometrics Customer Service.

 


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